Refund policy

Return & Refund Policy

At Luxury Professionals and Luxury Co., we want you to feel confident shopping with us. Please review the policy below before completing your purchase.

Return Eligibility

Eligible items may be returned for store credit within 14 days of delivery.

To qualify for a return, merchandise must be:

  • Unworn, unused, and unwashed
  • Free from stains, fragrance, makeup, deodorant, or other signs of wear
  • Returned with all original tags attached
  • Returned in its original condition and packaging when applicable

Items that do not meet these requirements may be refused.

Store Credit

Approved returns are issued as store credit rather than a refund to the original payment method.

Store credit may be used toward eligible merchandise available through the Luxury Professionals and Luxury Co. storefront.

Original shipping charges are non-refundable.

Final Sale Items

The following items are considered final sale and are not eligible for return or store credit:

  • Sale or clearance merchandise marked Final Sale
  • Swimwear
  • Bodysuits
  • Undergarments and hosiery
  • Earrings and other pierced jewelry
  • Personalized or customized merchandise
  • Gift cards
  • Items specifically identified as non-returnable on the product page

Exchanges

We do not process direct exchanges.

If you would like a different size, color, or style, you may return an eligible item for store credit and place a new order.

Because inventory may sell quickly, we cannot guarantee that a replacement item will remain available.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an incorrect item or an item that arrives damaged or defective, contact us as soon as possible and include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

Approved claims will be reviewed individually, and we will provide instructions regarding the appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs unless the return results from an error by Luxury Professionals or Luxury Co.

We recommend using a trackable shipping method when returning merchandise.

Luxury Professionals and Luxury Co. are not responsible for return packages that are lost or damaged in transit.

How to Request a Return

To request a return, contact us within 14 days of confirmed delivery and include your order number and the email address associated with the order.

Do not send merchandise back without first receiving return instructions.

Unauthorized returns may not be accepted.

Return Processing

Once your return is received, please allow time for inspection and processing.

If approved, your store credit will be issued using the contact information associated with your order.

Refused or Ineligible Returns

Luxury Professionals and Luxury Co. reserve the right to refuse returns that:

  • Are submitted outside the return window
  • Show signs of wear, washing, alteration, or damage
  • Are missing original tags
  • Are identified as final sale
  • Do not otherwise meet the requirements of this policy

By completing a purchase through our storefront, you acknowledge and agree to the terms of this Return & Refund Policy.